We allow returns and exchanges in case there are any mistakes with the item you receive from us.
For products damaged during transportation, please contact us at ricesymelbas@gmail.com for the detailed procedure.
Please note that return policy lasts 30 days from the delivery. If it is over 30 days, we cannot accept the return or exchange.
Before shipping: Order cancellations & Refunds
For cancellation or adjustment for your purchase, please send us an email if you want to cancel the order or change the order within 24h after the order is placed.
If your order has already been processed, it cannot be modified, nor canceled.
In case the order can be canceled, we will refund within 1-3 business day.
After shipping:
You have 30 days to return or exchange the order if you find any defects in the item you receive.
The return request must be submitted within 30 days from the day you received the products from us.
Every item purchased must be returned in the same condition as it was sent out; otherwise, no refund or replacement will be given; we will not accept a return that is damaged, worn, or unclean under any circumstances.
You will pay for the shipping cost for the returns and you are free to choose the carrier. Transportation is your responsibility.
Return procedure:
Contact us at ricesymelbas@gmail.com.
You must provide the reasons for returning the product, as well as whether you want a refund or an exchange.
We will send you an email with the return instructions, and the product's refundable value.
Provide us with the tracking number of the package if the return is approved.
We will inspect the product's condition as soon as we receive it. If everything is in order, we'll contact you and provide you with the following options:
- In the event of an exchange, a discount coupon allows you to swap your order for a different product while still receiving a refund for the original transaction.
- In the event of a refund, the amount will be refunded to your credit card.
Refunds:
We will issue a refund request for your order as soon as we receive the package returned from you.
Please wait some days for receiving the refund.
Do you have any questions?
Contact us at ricesymelbas@gmail.com to get more information about our policy or anything related Pumking. We are always here to help!